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Privacy Policy

OM Same Day Courier is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and store your information when you interact with our website or use our courier services.

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1. Who We Are

OM Same Day Courier
Website: om-samedaycourier.co.uk
Email: emil@omsameday.com
Phone: +44 7597 373 168
Address: Andover, SP11 6WA, UK

We act as the data controller for the information you provide.

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2. What Information We Collect

We may collect and process the following types of personal data:

  • Name and contact details (email, phone number, business address)

  • Delivery and collection addresses

  • Payment and billing information (if applicable)

  • Technical data such as IP address, browser type, and device identifiers (via cookies)

  • Any other information you voluntarily provide through contact forms or email

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3. How We Use Your Information

We use your information to:

  • Provide and manage courier services

  • Communicate with you regarding bookings, deliveries, and inquiries

  • Send invoices and process payments

  • Improve our website and services

  • Comply with legal obligations

We do not sell, rent, or trade your personal information.

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4. Legal Basis for Processing

We process your data under one or more of the following bases:

  • To fulfill a contract (e.g., to deliver your items)

  • With your consent (e.g., for marketing)

  • To comply with legal obligations

  • For our legitimate business interests

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5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

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6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to processing or request restriction

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us at emil@omsameday.com.

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7. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

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8. Cookies

We use cookies to improve website functionality and user experience. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

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9. Third-Party Services

We may share your information with trusted third-party providers (e.g., payment processors or IT services) only when necessary and under strict confidentiality agreements.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Last updated: August 2025

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